Current Openings
Manager, Client Service Operations
The manager of client service operations will provide management and leadership oversight related to servicing Accruit's real estate 1031 exchange and escrow clients. Day-to-day responsibilities include managing the workflow, processes and leading the client service department’s operations and staff.
Key Responsibilities include:
- Coordinates the planning, developing and directing of the client service operations and customer service programs (directs how the company interacts with clients).
- Establishes and communicates the service standards and process flow to provide consistent, quality customer satisfaction.
- Trains, coaches and provides leadership to client service team on new workflow and new technologies to achieve standard processes and consistent quality
- Collects and shares client feedback with the software development product owner to address issues and enhance the software usability
- Develops and maintains strong professional relationships with current and future channel partners
- Documents and manages activities and communications within Accruit's CRM system
- Gathers and analyzes customer data and feedback to create summary reports and metrics
- Presents customer service metrics and makes recommendation as appropriate to ensure ongoing customer service satisfaction
- Teaches staff to address customer issues and serves as an escalation point for complex problems
- Aids in the development of the department’s budget
- Other tasks as assigned
Skills, Knowledge, Attributes & Relevant Work Experience:
- Bachelor's degree in business (or other related field) 5+ years of management of customer service operations experience
- Preferred experience and understanding of 1031 exchange industry, escrow industry and/or financial institutions
- Strong process and work flow skills
- Strong management and leadership skills
- Strong influencing skills
- Superior analytical and analysis skills
- Excellent written communication
- Excellent collaboration skills
- Ability to effectively lead meetings and remote teams
- Excellent relationship building skills
- Excellent presentation skills with the ability to present to all levels within the organization and to external groups
- Strong computer, internet, webinar and Microsoft suite skills
- Ability to thrive in an agile organization where responding to change is embraced
How to Apply
Please email your resume and cover letter highlighting your relevant experience for this position to hr@accruit.com. Please include your salary requirements.
No phone calls or recruiters please.
